Privacy Policy

Last Revised: [ August 01, 2025]

Effective Date: [August 15, 2025]

Melt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Melt app ("the App"). By using Melt, you agree to the terms outlined below.

1. Information We Collect

a. Information You Provide

Account Details: Name, email address, phone number, date of birth, profile photo, and biography when you create an account.
User Content: Profile information, chat messages, audio and video call recordings (if stored with consent), and any other content you share.
Payment Information: While we do not directly store credit/debit card or financial details, transaction records related to in-app purchases (coins) are processed via secure third-party payment gateways, including Google Play Billing and PayPal. These providers handle payment information according to their own privacy policies and security standards. We only receive confirmation of completed transactions and the associated virtual currency balance.

b. Automatically Collected Information

Device Information: IP address, device type, operating system, unique device identifiers, and mobile network information.
Usage Data: Time and duration of calls, frequency of use, features accessed, chat activity, and in-app purchase history.
Technical Data: Cookies, log files, and analytics data to improve app performance and user experience.

2. How We Use Your Information

We use your personal data to:

Create, manage, and authenticate your account.
Facilitate live audio/video calls and chat between users.
Enable role-based features (Caller/Host) tailored to your region.
Process in-app purchases and manage virtual currency (coins).
Provide customer support and respond to inquiries.
Send notifications, updates, and promotional communications (with opt-out options).
Monitor for fraudulent activity, security threats, and policy violations.
Improve app functionality, user experience, and service performance.
Comply with legal obligations and enforce our Terms of Service.

3. Who We Share Your Information With

We may share your data with:

Trusted Service Providers: Hosting, analytics, payment processing, customer support, and communication platforms.
Legal Authorities: When required by law, regulation, or legal process.
Business Affiliates: In connection with a merger, acquisition, or sale of assets (with user notification).
Other Users: As necessary for app functionality (e.g., your profile to other users during calls/chats).

We do not sell your personal information.

4. GDPR Compliance (EU/EEA Users)

If you are located in the European Union (EU) or European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

Your Rights:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request erasure of your personal data under certain conditions.
Restriction: Limit processing of your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: At any time, without affecting prior lawful processing.

To exercise these rights, contact us at support@zimcupid.com.

Legal Basis for Processing:

We process personal data based on:

Your consent.
Contractual necessity to provide the App's services.
Compliance with legal obligations.
Legitimate interests (e.g., security, fraud prevention, service improvement).

5. Data Security

We implement industry-standard security measures, including encryption (in transit and at rest), secure servers, and access controls. However, no system is 100% secure. Please use caution when sharing personal information.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required for legal, tax, or security reasons.

7. Your Privacy Controls

You can:

Edit or delete your profile information via app settings.
Manage notification preferences.
Block or report other users.
Request data access, correction, or deletion by contacting us.

8. Children’s Privacy

Melt is intended for users 16 years and older. We do not knowingly collect data from individuals under 16. If we become aware of usage by individuals under 16, we will terminate the account and delete associated personal data.

Zero-Tolerance Child Safety Policy:

Melt enforces a strict policy against Child Sexual Abuse and Exploitation (CSAE). Any activity involving Child Sexual Abuse Material (CSAM), grooming, solicitation of minors, or harm to children is prohibited. Violators will be permanently banned, and all illegal activity will be reported to law enforcement and relevant safety organizations in compliance with global child safety laws and Google Play policies.

9. International Data Transfers

By using Melt, you consent to the transfer and processing of your data in countries where we operate, which may have different data protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the App or email. Your continued use of Melt constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or data requests, contact us at:

Email: info@meltdating.ca